Without customers, businesses cannot exist, regardless of industry. Therefore, companies that wish to be successful must grow and maintain their customer relationships effectively. Implementing CRM software is one of the best methods for enhancing customer connections.
What is CRM software?
CRM tools meaning: The simplest definition of Client Relationship Manager (CRM) is a corporate method for managing customer relationships. However, it can also refer to a mindset, a strategy, or a software solution.
CRM software was developed to facilitate and expedite the customer management process. It enables tracking and managing customer interactions and recording interactions between a company, its prospects, and its existing customers.
The benefits of CRM software
w3wsoftware centralizes all customer information and enables businesses to increase growth and profits. It facilitates, among other things, the following for companies:
Enhance efficiency
Having all your business data in one location improves workflow, team collaboration, and project management.
Have more transparency
Everyone in the organization gain visibility of your business processes, fostering more clarity & better teamwork.
Retain customers
By relying on a single source of truth, everyone can work more confidently, resulting in long-term improvements to customer relationships.
Increase sales
Streamlining the sales process, building a pipeline, automating processes, and analyzing sales data will enhance your sales and sales productivity.
Choosing the right CRM software
Many best CRM tools solutions are available, making it challenging to select the best one for your organization. From simple tools to comprehensive solutions, it can rapidly become overwhelming. There’s no right or incorrect answer; it depends entirely on your business requirements.
To simplify your evaluation process, we tested most of the most effective CRM software on the market. Here is our selection of the market’s top CRM tools.
Every CRM software listed here:
- It is relatively easy to use with little setup time.
- It contains unique features that stand out from other CRM software.
- It is by a trustworthy provider, with regular updates & high security.
13 Best CRM Software for 2022
Here are the best CRM tools and techniques for customer service.
1. NetSuite CRM
Lets talk about the best free CRM Software for customer service. With real-time sales data, complete visibility into opportunities, and a wealth of forecasting tools, NetSuite CRM eliminates the element of the guesswork from forecasting.
Top features:
- 360-degree view of customers
- Streamlined lead-to-cash processes
- Forecasting, upsell & commission management
What’s interesting about this software: In addition to typical CRM capabilities, NetSuite CRM offers integrated e-Commerce, quotations, order management, commissions, and sales forecasting.
Pricing: On request
2. Sugar CRM
Next in our list f the top-notch CRM Software free is Sugar CRM. Sugar CRM provides an overview of the customer journey and the contextual intelligence necessary for a comprehensive customer perspective and opportunity anticipation.
Top features:
- Account management
- Opportunity management
- Sales collaboration
- Pipeline management
- Process automation
What’s interesting about this tool: create various personalized dashboards to optimize short-term and long-term goals.
Pricing: From $80 user/month
3. Odoo
Odoo is an open-source ERP & CRM software with top-notch usability.
Top features:
- Customizable dashboards and forecasting
- Automated activities based on sales scripts
- Real-time messaging to enhance collaboration
What’s interesting about this tool is: Turns sales and purchase orders into invoices in one click & tracks them through their payment with a sales add-on.
Pricing: From $12 user/month
4. Salesforce
If we talk about the best CRM Software in 2022, Salesforce connects sales to service, marketing, & beyond — so you can find selling opportunities throughout your business.
Top features:
- Contact management
- Sales collaboration
- Lead management
- Email integration
- Sales forecasting
What’s interesting about this tool: Salesforce offers you an accurate view of your entire business with comprehensive forecasts.
Pricing: Sales Cloud starts from $25 user/month
5. Zoho CRM
Zoho CRM helps reach out to prospects at the optimal time, engage with them across all channels, and intelligently close more deals.
Top features:
- Campaigns for email marketing
- Email integration for instant overview
- SalesIQ for visitor Tracking & sales intelligence
- Social for Social Media Marketing
What’s interesting about this tool: Zoho CRM allows you to turn routine tasks into contests & watch your salespeople compete to add the most notes or send the most emails.
Pricing: From $15 per user per month
6. Pipedrive
Pipedrive is the best sales management tool for small teams that allows you to view your sales pipeline and ensures that crucial activities and discussions are not overlooked.
Top features:
- Contact history
- Email integration and tracking
- Goal setting and reporting
- Google apps integration
What’s interesting about this tool: Pipedrive has radically transformed CRM from a cumbersome system to an intuitive solution.
Pricing: From $12.50 user per month for an essential package
7. WORKetc
It is one of the best free CRM Software for customer service for 2022. WORKetc is the popular single cloud computing platform with integrated CRM, projects, billing, reporting, & collaboration capabilities.
Top features:
- Project management & client access
- Custom fields
- Gmail and Outlook plugins
- Customer account history
- Billing featuring multi-currency
What’s interesting about this tool: By seamlessly integrating support issues into all areas of WORKetc, you can ensure that the customer is always cared for.
Pricing: From $78 user per month for two users
8. Insightly
Insightly is a robust CRM Software with project & business management features.
Top features:
- Email management
- Lead routing for timely lead management
- Workflow automation
- Relationship linking
What’s interesting about this software: Insightly CRM is tailored for any level of experience – from first-time CRM users to sales experts.
Pricing: From $29 month/user
9. Freshdesk
Freshdesk integrates client relationship management with help desk automation. As a result, you’ll gain greater insight into your customers and be able to service them more effectively.
Top features:
- Powerful ticketing
- Customer management
- Scheduled reporting
What’s interesting about this tool: Using Freshdesk, you can enable your clients to obtain quick answers by developing a knowledge base that is always accessible.
Pricing: From $15 user/month
10. Creatio (formerly bpm ‘online)
Next in our list of the top CRM Software is Creatio. Combining marketing, sales, and customer support, Creatio is a unique synergy of a unified CRM and an intelligent BPM platform.
Top features:
- Communication panel
- Account & contact management
- Intelligent data enrichment
- Lead generation
What’s interesting about this software: The knowledge base takes on features of social networks; users can like posts & share ideas and comments.
Pricing: From $30 user/month
11. HubSpot CRM
Are you seeking the best free CRM tools? HubSpot CRM makes it simple to organize, track, & grow your pipeline.
Top features:
- Log sales activity automatically
- Manage your pipeline with total visibility
- See everything about a lead in one place
What’s interesting about this software: HubSpot CRM is part of a comprehensive suite of sales productivity tools that integrate with your inbox and simplify every step of selling.
Pricing: From €36.80 per month
12. Keap (formerly Infusionsoft)
Keap is software built exclusively for small businesses that organize your customer information and everyday work in a single location, freeing you from repetitive tasks to devote more time to expanding your business and providing excellent customer service.
Top features:
- Personalized communications
- Gmail & Outlook integration
- pre-written email templates
What’s interesting about this software: With Smart Forms, you can immediately collect the specific info you need once you add a new lead.
Pricing: From $79 per month
13. Apptivo
Apptivo CRM software assists in increasing sales by following all prospects & closing deals.
Top features:
- Web lead capturing
- Sales pipeline
- Conversions
- Mobile CRM
What’s interesting about this tool: Take complete charge of how each app appears and modify it by adding or removing fields that are exclusive to your business.
Pricing: Paid plans from $8 user/month
Final Words
We hope you found some potential CRM Software tools choices for your business on our list. Then, as a subsequent stage, begin testing these solutions till you find the optimal one! And remember that your business kind, company size, workflow, present software, and business procedures will influence your software selection.
